Case Management

Services for the Personal Injury Market

We work closely with insurers and claimant solicitors to facilitate early and appropriate access to medical and rehabilitation services for clients who have suffered mild to catastrophic personal injuries. Our aim is to reduce the impact of disability and restore function, with a focus on quality of life and return to work. Whilst working independently of litigation, we understand the personal injury claims process and deliver evidence-based, reasonable and proportionate rehabilitation services, professional reports and transparent communication with all stakeholders.

We accept single instructions as well as joint instructions under the Rehabilitation Code of Best Practice 2015.

Case Management Assessments


Telephone Triage

Are you looking for early clinical access, decision support information and/or intervention for injured clients? A Telephone Triage is the perfect solution for these conditions. 

RTW Plus trained triage professionals will make contact with an injured client within 1 working day of referral to discuss their current situation (including their injuries, treatment needs and functional status) and recommend a bespoke self-management programme, monitoring plan or further assessment. 

A brief report providing a summary of findings along with the recommended pathway and expected outcomes is provided to the referring party(ies). 

Telephone Needs Assessment (TNA)

For cases where the client has suffered a moderate injury and has been off work for 3 months or more, a Telephone Needs Assessment (TNA) is utilised to explore their injuries, treatment received and ongoing issues, as well as identify the psycho-social factors which are impacting on their recovery and return to work.

A summary report provides insight into the client’s injuries (including relevant pre-existing conditions and treatment to date), the impact of these injuries on their daily activities and recommendations to help facilitate their recovery and return to work. The report includes estimated costs for the recommendations along with expected outcomes from each intervention.


Immediate Needs Assessment (INA)

Our Immediate Needs Assessment (INA) is a holistic and comprehensive assessment designed to identify the immediate needs of clients who have suffered complex to catastrophic injuriesA suitably qualified RTW Plus case manager will undertake a face-to-face assessment with the client and prepare a fully costed report, outlining the recommended rehabilitation plan for the client.
As summarised by Dame Carol Black in the Working for a Healthier Tomorrow report (2008), early intervention “can result in good clinical outcomes, as well as a significant reduction in time spent off work”. The INA process enables early assessment and identification of the client’s needs and facilitates access to rehabilitation and support at the earliest opportunity, thus maximising their chances of regaining their independence and returning to employment.

Case Management Services


Minor Injury Management

For those with delayed recovery and return to work owing to minor injuries, Minor Injury Management (MIM) is a treatment coordination service which enables clients to access to the latest, evidence-based private treatment and diagnostic services across the UK.

RTW Plus provides consistent, cost-effective and high-quality treatment and diagnostic services anywhere within the United Kingdom.

Complex Injury Case Management

Our experienced case managers work collaboratively with clients and their treating clinicians, employer and other stakeholders to coordinate evidence-based recovery services and facilitate their recovery and return to work. 

RTW Plus adopts a biopsychosocial approach to case management, ensuring that the client’s needs are fully understood and accommodated at home, work and in their wider social context.

All our case managers are healthcare practitioners and/or vocational specialists with greater than 10 years’ experience of navigating, coordinating and influencing care pathways for clients with complex injuries and health conditions.


Catastrophic Injuries Case Management

At RTW Plus, we understand to achieve optimum recovery from catastrophic injuries, such as an amputation or brain injury, clients require coordinated input from an inter-disciplinary team of skilled professionals with specialist knowledge in that area of injury.

Our catastrophic injury case managers are specialists in brain and neurological injury, complex orthopaedic injuries, amputations, spinal cord injury and poly-trauma and can work with clients across the age ranges. This specialist knowledge and extensive case management experience enables our case managers to coordinate effective and cost-efficient rehabilitation programmes for clients with catastrophic injuries, helping them to achieve the best possible outcomes.

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We create rehabilitation solutions
for insurers, solicitors and employers.
Tintagel House,
92 Albert Embankment,
London, SE1 7TY
+44 203 916 0091
© Copyright 2020 RTW Plus Ltd.. All Rights Reserved.