Telephone Triage

According to Government statistics, 30.7 million working days were lost in 2017/2018 due to work-related ill health and non-fatal workplace injuries. Stress, depression or anxiety and musculoskeletal disorders accounted for the majority of days lost due to work-related ill health (15.4 million and 6.6 million respectively). The cost of this lost time to the economy in 2016/2017 was estimated at £15 billion.

RTW Plus’ Telephone Triage service enables the early identification of, and provision of support for, clients who have sustained minor injuries and need support with remaining in, or returning to work. Our trained triage professionals are health and vocational specialists who are able to assess injured clients’ needs within 1 working day of referral and identify an appropriate rehabilitation pathway; expediting their return to full function and work productivity and significantly reducing the cost of absenteeism for employers.

Recommendations will vary depending on the nature of the client’s injuries and rehabilitation needs. Self-management or monitoring programmes may be appropriate for clients with minor injuries. For clients that require more support, we may recommend coordinated input from a case manager through our Minor Injury Management (MIM) service. Alternatively, if the client’s injuries are more complex, a more detailed Telephone Needs Assessment (TNA) or face-to-face Immediate Needs Assessment (INA) may be recommended.


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for insurers, solicitors and employers.
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92 Albert Embankment,
London, SE1 7TY
+44 203 916 0091
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